ALETHEIA THERESE D BRACKETT
<aside> <img src="/icons/username_orange.svg" alt="/icons/username_orange.svg" width="40px" /> [email protected]
</aside>
<aside> <img src="/icons/map-pin-alternate_orange.svg" alt="/icons/map-pin-alternate_orange.svg" width="40px" /> Philippines
</aside>
<aside> <img src="/icons/camera_orange.svg" alt="/icons/camera_orange.svg" width="40px" /> Facebook | LinkedIn | OnlinejobsPH
</aside>
<aside> š Hello! Iām Tey, a Virtual Customer Service Assistant based in the Philippines.
With over 5 years of experience, I thrive at delivering exceptional service and exceeding client expectations in fast-paced, collaborative environments. My passion lies in providing support and connecting with people while ensuring their needs are met efficiently.
</aside>
HubSpot, Zoho CRM
Slack, Microsoft Teams, Zoom
Trello and Asana
Calendly, Google Calendar
Google Workspace, Microsoft Office 365, Dropbox
Outlook, Gmail,
<aside> š Administrative Assistance
Administrative assistance involves a broad range of tasks aimed at supporting business operations and ensuring efficiency. Key responsibilities include scheduling and calendar management, email monitoring, data entry, document preparation, file organization, and travel coordination. It also covers invoicing, customer support, taking meeting minutes, and handling basic updates to social media and websites. These services are customized to the business's needs, allowing teams to focus on core activities while administrative tasks are managed effectively.
</aside>
<aside> š Social Media Management
Social Media Management is an essential service that focuses on creating, curating, and managing content across various platforms to enhance a brand's online presence and engage its audience. This includes developing tailored content, scheduling posts for consistency, and fostering community engagement by responding to interactions. It involves formulating effective strategies based on goals and demographics, monitoring performance metrics for insights, managing crises to protect the brand's reputation, and collaborating with influencers to broaden reach. Ultimately, social media management helps businesses connect with their audience, promote their offerings, and strengthen their brand identity.
</aside>
<aside> š Phone Calls
Handling phone calls as part of administrative assistance ensures effective communication between a business and its stakeholders. This includes managing inbound and outbound calls, taking messages, scheduling appointments, and conducting follow-up calls. It also involves customer service support, call screening, phone system management, assisting sales teams with calls, and handling urgent situations professionally. These services help maintain a professional presence, improve communication, and enhance customer satisfaction.
</aside>
<aside> š Data Entry Data Entry is an essential administrative service focused on the input, updating, and management of information across various formats and databases. It ensures data accuracy and consistency, verifies and corrects errors, and maintains organized records through effective database management. The service includes data migration, formatting for analysis, and generating reports for informed decision-making. It also emphasizes confidentiality and security to protect sensitive information, while integrating various software tools like Excel and CRM systems to enhance operational efficiency. Ultimately, data entry plays a crucial role in facilitating effective decision-making and smooth business operations.
</aside>
<aside> š Together Light Inc - Influencer Acquisition and Marketing Manager February - September 2024
</aside>
<aside> š Shearwater Health - Credentialing Coordinator December 2021 - November 2022
</aside>
<aside> š Digital Room Inc. - Customer Service Representative III November 2020 - December 2021
</aside>
<aside> š Task Us - Customer Service Representative November 2019 - March 2020
</aside>
<aside> š MaidPro LA - Virtual Assistant/ Personal Assistant December 2022 - January 2024
</aside>
<aside> š Luxury Club Florida - Personal Assistant Jan 2023 - October 2023
</aside>